General Manager

General Manager, Citizens Advice Wellington

Background

• To ensure that individuals do not suffer through ignorance of their rights and responsibilities, or of the services available, or through an inability to express their needs effectively; and
• To exert a responsible influence on the development of social policy and services, both locally and nationally.

In 2024/25, Citizens Advice Wellington aided approximately 12,500 client enquiries.

Citizens Advice Wellington is managed by a Board and a General Manager. The General Manager has oversight of a small team of staff and contractors.

Citizens Advice Wellington works closely with Citizens Advice Bureau New Zealand (CABNZ), the national office, which provides support and sets policy.

• Provide leadership, direction and oversight (including management and financial oversight)
• Key management interface with the board
• Principal point of contact for stakeholder relationships and strategic partnerships

• Permanent
• 30 hours/week

• Hybrid

• Executive leadership

• Demonstrable experience in a leadership/management role(s), preferably in a not-for-profit and/or community organisation.
• Experience in leading and managing teams and working with diverse groups, including volunteers.
• Previous experience with working with Board(s).
• Proven experience of working on and/or implementing organisational reviews and change.

• Sound judgment and attention to detail.
• Proven ability to manage complex issues and provide clear, robust advice.
• Experience in developing and delivering strategic plans.

• Efficient management of operational functions.
• Compliance with CABNZ and shared function legal requirements, health and safety, CAB privacy
• Ensure that offices comply with requirements of the Occupational Health and Safety and the Privacy legislation and any relevant CABNZ policies
• Demonstrated knowledge and experience in core HR management, risk management, policy, and compliance.
• Oversight of information management, use of technology
• Oversight of service improvement processes

• Financial management and oversight
• Experience in budgeting, cash flow management and expenditure control within a tight financial environment
• Fundraising

• A collaborative approach to working with diverse stakeholders.
• Ability to enhance existing partnerships, deliver new partnerships and mobilise resources, including funding.
• Principal lead for community/social service organisations.
• Good understanding of Te Tiriti o Waitangi principles and commitment to working in partnership with Maori and other communities.

• Strong communication and relationship skills.
• Spokesperson with oversight for internal and external comms

• Tertiary qualification in a relevant area is preferred, but not essential if you have equivalent experience.