Customer service manager wanted

• Supervise customer service team. For supervisory duties, the customer service manager should coach, train and motivate staff.
• Monitor and report on Classcipe backend customer’s feedback system; Determine the most important metrics for the company and create goals and objectives to improve products.
• Respond to customer inquiries. Customer service managers must ensure responses are accurate and provided in a timely manner, regardless of the channel.
• Develop policies and procedures. Policies and procedures make up the customer service guidelines to resolve customer inquiries. These guidelines should satisfy customer needs and support the organization's goals.
• Focus on customer satisfaction. Customer satisfaction requires managers to address customer pain points, adjust policies and procedures, measure customer satisfaction and respond to customer feedback.

• Educational or Organisational background or aptitude at a minimum of a relevant level 7 bachelor qualification or higher; or
• 3 years or more of relevant experience.

This role offers a unique level of autonomy and flexibility, allowing you to immerse yourself in interactions with schools around the world, ensuring active engagement with clients and identifying opportunities for growth.

If you are prepared to lead and shape the trajectory of our children’s future in the global environment then we encourage you to apply for this exciting opportunity.

We value diversity and encourage candidates from various backgrounds to contribute to our team's success.

This role offers FTE equivalent of $30 - $35.00 per hour for a minimum of 30 hours per week. The position is primarily in Auckland but national and international travel will be required on occasion to attend trade conventions and conferences.