Office Administrator / Receptionist
About Us:**
Total Diesel Solutions Limited (TDS) is an innovative diesel mechanical service based in Onehunga, Auckland. We pride ourselves on our high performing team environment with an emphasis on quality and efficient workmanship. As a growing organisation there is plenty of scope to develop your career within our company.
A diverse and fulfilling opportunity exists for an experienced and competent office administrator / receptionist to join our busy service team. This role will see you provide a complete solution for the delivery of repairs and maintenance, ensuring the customer experience is positive and maximised.You will be the point of contact for the customer, providing accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.
**What You'll Be Doing:**
Reporting to the General Manager, your general responsibilities will include:- Greeting customers on arrival
- Managing bookings system
- Preparing estimates
- Scheduling work to ensure workshop is at capacity
- Monitoring work in progress
- Communicating with customers keeping them up-to-date and ensuring customer processes are followed
- Managing jobs in the system and preparing job cards for invoicing
- Minimum 3 years in a similar role
- Class 1 full drivers licence
- High level computer literacy with demonstrated experience with MS Office
- Proficient in Orion software is preferred
- Excellent attention to detail and process focused
- Proven organisational and time management skills
- Effective communication skills, both verbal and written
- Ability to multi-task, be flexible and adaptable
- The ability to perform under pressure and prioritise in a time driven environment
- Professional and honest in all interactions
- Ability to problem solve problem and think outside the box
- Customer focused with high quality of work
- A people person with a friendly and professional manner
- Knowledge of the automotive or heavy transport industry is desirable and will prove beneficial
Lastly, you will need to be an energetic, well-presented and positive person. This is a company that prides themselves on their people and you will need to be the kind of person who likes to add value wherever you go.
Applicants for this position should have NZ residency or a valid NZ work visa.