Duty Manager
Wellington
To ensure the overall smooth and effective operation of the restaurant with a strong customer service orientation reporting to the General and Assistant Manager.
- Develop and maintain a professional and cooperative relationship with kitchen and liquor dispensing staff to ensure the overall business operates smoothly.
- Ensure staff can confidently converse drink list and menu items and can make recommendations when asked to do so.
- Ensure staff are aware of specials, new menu items and out of stock food and beverage.
- Maintain a high level of morale and team cooperation.
- Answer phones quickly and ensure staff do the same.
- Follow up on customer complaints/comments quickly.
- Ensure that all restaurant staff are aware of their obligations pursuant to the Sale and Supply of Alcohol Act 2012 and the company’s liquor licence is not jeopardized as a direct consequence of their actions. This includes patron conduct and intoxication.
- Complete cash-up, noting any differences between actual and till total
- Complete shift summary with tips.
- Update systems for taking function bookings and ensure staff, food and beverages are organised.
- Confirm all group bookings.
- Participate as a constructive member of the management team with the view to maximising business sales volumes and profitability.
- Manage staff in a fair and equitable manner, take appropriate disciplinary action when required and comply with best practice and establishment regulations.
- Ensure office is left in a tidy state.
- Complete such other general and clerical duties as the manager or nominee may require to assist with the smooth operation of the business.
- Honest and reliable
- Good communication skills
- Leadership skills
- Excellent customer service
- Proactive
- Good personal hygiene
- Able to work alone as well as part of a team
Minimum 30 hours per week.
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