Administration
About the Role TheOutpatient Administration Team covers a wide range of key tasks ranging frommanaging all processes relating to registration, referral lists, creatingtemplates and scheduling of first specialist assessment including initialpatient contact.
Providing a central patient enquiry service where patients canreschedule or cancel their appointments and seek general information abouttheir visit. Providing an outbound call reminding service to patients in theevenings as part of initiatives.
Providing front line customerservice at the main atrium reception, providing quality, and customer focussedreception service to patients attending clinics, patient admissions or makingany type of enquiry.The purpose of thisrole is to provide a patient focussed registration and booking service topatients, general practitioners and outpatients departments.
Support the TeamLeader to design new processes and work with services on quality improvementinitiatives across the District Capital, Coast and Hutt Valley.The salary band for this role is $76705 to $84754, depending on experience.About theTeam/Service Location Our team is one of diversity, fun,multi-cultural and hard working.
We pride ourselves on the focus of the PatientJourney where two days are never the same. We are multi skilled which makes thediversity of our team unique. Service is within the Booking Centre, thatcovers, Radiology Schedulers/admin, Booking Centre schedulers, CMU schedulersand FoH.
The main base for this role is Capital Coast Wellington, with work at Hutt Valley and Kenepuru required as needed.About you Ability to take ownership accountability andresponsibility for the role.Intermediate Microsoft Office Computer skillsAbility to maintain patient and officeconfidentiality in line with the Privacy ActPrevious knowledge of patient management systemsis desirablePrevious experience in a health environment isdesirableIntegrity and fairness Interacting with people ProfessionalismCustomer Service ' including Front LineInternal and external customer focusedTime management Great listening skillsA good understanding of the English language Working at HealthNew Zealand Health New Zealand | Te Whatu Ora is'the weaving of wellness'.
We're dedicated to ensuring excellent healthcare forthe people of Aotearoa/New Zealand. Our people are at the heart ofeverything we do. Health New Zealand are committed to being good employers andhonouring our equal employment opportunity obligations.We embrace diversityand welcome application from all people, including all gender identities, ages,ethnicities, sexual orientations, and disability. A workforce that is diverseand inclusive means that we are better positioned to understand and service ourcommunity.
We are pro-equity health organisation, with a particular focus onMāori, Pacific Peoples, and the Disability Community. How to Apply To apply please click 'apply now.'All applications must be submitted through our online careers' portal by 6th March.
If you have any questions about the role, please contact Diana Velazco (Diana.Velazcoflores@tewhatuora.govt.nz).We will reviewapplications as received and may proceed with the recruitment process, beforethe closing date of this advertisement.