Help Desk Support - Work from Home
About the role:
BPComputers has been delivering reliable IT support across Marlborough and beyond for over 27 years. We’re looking for a friendly, customer-focused Help Desk Support person to join our remote team.
You’ll be part of a close-knit and supportive group, working together to assist a major Australasian retail client with their in-store IT issues. The role is fully remote, and we’ll provide all the equipment you need to do your job well.
While some technical knowledge is helpful, full training will be provided. What matters most is your communication skills, attention to detail, and ability to stay calm under pressure.
Key responsibilities:
Be the first point of contact for retail store IT issuesAccurately log and track support tickets
Troubleshoot or escalate technical problems as needed
Work as part of a collaborative support team
Maintain clear and accurate documentation
Be on call for one weekend day per month (with allowance)
What we’re looking for:
Strong customer service and communication skillsSome technical knowledge or a keenness to learn
Reliable and self-motivated, with great attention to detail
Able to work independently while staying connected with the team
Based in NZ and legally able to work here
What we offer:
Work from home with equipment suppliedA supportive, experienced IT team to work alongside
Full training and ongoing support
A stable company with 27+ years in the business
Apply now
Send your CV and a short cover letter to jayson@bpcomputers.co.nz – we’d love to hear from you.
All applications will be treated confidentially, and references are preferred.