Business Development Manager

Working closely with the sales team and senior management, you’ll play a vital role in increasing market share and ensuring long-term customer satisfaction.

• Identify, approach, and convert new business prospects into long-term clients.
• Build and maintain strong relationships with existing clients, ensuring retention and satisfaction.
• Prepare and present compelling quotes and proposals tailored to client needs.
• Monitor market trends and competitor activity, providing insights to inform strategy.
• Participate in negotiations and submissions for key accounts and tenders.
• Resolve client complaints or concerns through prompt investigation and tailored solutions.
• Regularly update and manage client interactions using CRM software.
• Maintain an active sales pipeline and provide monthly forecasting updates.
• Meet and exceed individual and team sales targets set by management.
• Identify upselling and cross-selling opportunities across product lines.
• Collaborate with other departments including finance, customer service, and operations to ensure seamless client onboarding and service delivery.
• Support the onboarding of new clients by coordinating internally to ensure a smooth transition.
• Contribute to ongoing improvements in sales strategy and client engagement processes.
• Provide regular sales insights and market feedback to support commercial planning and decision-making.

• Familiarity with industry-leading cleaning and hygiene brands such as Tork, Multiclean, Ghibli, and Dulevo is advantageous.