Service Delivery Lead - Residential Services

Part-time/Permanent role

• Competitive salary and highly impactful role – you will make a significant contribution to our success
• Wellington-Based/Lower Hutt & Miramar areas

Lead and deliver high-quality Residential Services, creating a meaningful impact on the lives of disabled people.

About Us

Community Connections is a community-based disability support provider operating across much of the North Island. Our vision is an inclusive Aotearoa where disabled people live the lives they choose, are fully valued, and participate as equal citizens.

We are an Equal Employment Opportunities employer and proudly embrace diversity in all its forms. We are committed to Te Tiriti o Waitangi, the UNCRPD, and the NZ Disability Strategy.

We warmly encourage applications from people with lived experience of disability or mental health, Maori, Pasifika, LGBTQIA+ communities, and people from diverse backgrounds

About the role

The Service Delivery Lead is vital for achieving optimal outcomes for the people we support by managing our Residential services in the Kapiti and Wellington areas. This is accomplished through quality assurance, team leadership, coaching, and supervision.

Additionally, you will continually explore innovative ways to enhance services and improve outcomes for those we support.

This role requires strong leadership, problem-solving, and collaboration skills to drive high-quality service delivery and meaningful impact in the lives of the people we support.

This is a part-time position that requires 50 hours of work a fortnight.

If you would like to learn more about our Te Pou Hononga / Residential Services, please visit our website by clicking on the link below:

https://connections.org.nz/services

What you will bring

You will have a strong alignment with our purpose, vision, values, and Mana Wairoa.

To be considered for this position, you will need the following qualifications and experience:

• Relevant tertiary qualification (minimum Level 7) e.g. bachelors in management, nursing, social services, psychology, or commensurate experience
• Relevant work experience, including at least two years experience in the health and disability or social services sector
• At least one year’s experience in leading and managing teams
• Proven experience working with multiple stakeholders both internally and externally
• Strong verbal and written communication skills
• Strong interpersonal skills and proven ability to create effective working relationships
• Ability to pick up new processes and a range of IT systems, including systems such as Google Apps and Microsoft 365
• Ability to work to tight deadlines and to multi-task
• Proven experience in managing people's performance
• Willingness to participate in an after-hours on-call roster

• Experience working with diverse cultures
• Expertise in planning and delivering services that are centred around people who use our services

Why join us

At Community Connections, we provide a supportive team environment where you can work alongside like-minded individuals who are passionate about making a positive impact on the community we support. Our organisation is proud to be diverse and inclusive, where every team member is valued and respected.

We value your dedication and hard work, and in return, we offer a range of benefits:

• Competitive remuneration
• Five weeks of annual leave-pro rata
• Flexible working arrangements
• The opportunity to join a great organisation and do meaningful work

Please note

We will only consider applicants with the legal right to work in New Zealand. Applicants must be willing to undergo Police and Oranga Tamariki checks, hold a full New Zealand driver's licence and be willing to travel.

If you would like to learn more about this role or request a job description, please email yassmin.lomeli@connections.org.nz