Online Shopper & Delivery Driver

Online Shopper & Home Delivery DriverNew World Merrilands –Part time (Tuesday to Saturday 7:30am-2pm 30hrs p/week)

New World Merrilands is looking for a motivated, reliable and customer-focused individual to join our Online Shopping team in a full-time role that combines order picking and home delivery.

You'll be part of a friendly, high-performing team that takes pride in delivering an exceptional shopping experience for our online customers. This is a varied and fast-paced role where no two days are the same—perfect for someone who enjoys being active, organised, and interacting with people.

• The RoleAs an Online Shopper & Home Delivery Driver, you will be responsible for accurately picking and preparing customer orders, as well as safely delivering them to customers' homes.
• Picking & Online Order Fulfilment* Accurately pick, pack, process and (where required) invoice online customer orders
• Follow best practice guidelines for:* Best before/use-by dates
• Product weights
• Restricted items
• Suitable substitutions
• Communicate with customers regarding out-of-stocks and substitutions
• Ensure orders are labelled, checked and stored correctly in the staging area
• Maintain cleanliness and organisation of the online area and equipment
• Meet performance targets (pick rate, availability, and accuracy)
• Assist the Online Manager in managing workflow and prioritising orders
• Home Delivery* Deliver customer orders safely and on time to their home or nominated address
• Provide outstanding customer service as a key brand ambassador
• Handle orders carefully, particularly chilled, frozen and fragile goods
• Ensure all restricted items are delivered following ID verification requirements
• Maintain delivery vehicles in a clean and tidy condition
• Resolve customer queries or concerns professionally
• Team Support* Help minimise customer complaints through proactive service
• Assist in other departments (Dry Goods, Fresh, Checkout) when required
• What We're Looking For* Full, clean New Zealand driver's licence (essential)
• Physically fit and able to lift heavy items regularly
• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Reliable, punctual and flexible with hours (includes weekends)
• Ability to multitask and work in a fast-paced environment
• Basic computer skills
• Positive attitude and willingness to learn
• Ability to work both independently and as part of a team

Desirable:

• Experience in food retail or handling perishable goods
• Previous driving or delivery experience
• What We Offer* Full training and ongoing support
• Job security in a stable and growing business
• Opportunities for personal development
• Competitive pay rate
• Staff discounts and other perks
• A supportive, team-oriented work environment

At New World Merrilands, we pride ourselves on delivering exceptional service and building strong relationships with our customers. If you're someone who enjoys both hands-on work and customer interaction, this is the perfect opportunity for you.

• Apply now and become part of our Online Shopping team!