Assistant Manager
QI-BOS GROUP LIMITED Rotorua
Job Description:
Our well-established motel is looking for a motivated and customer-focused Assistant Manager to join our team! As the Assistant Manager, you'll work closely with the Motel Manager to ensure the smooth day-to-day operations of the property. Your role will include supervising staff, maintaining high guest service standards, and handling administrative tasks.You’ll be a hands-on leader who leads by example and ensures our guests feel welcome and well taken care of.
- Location: Rotorua
- Competitive salary 28-35 per hours, depends on your skills and experiences
- Employment Type: Full-Time
- Start Date: As soon as possible
What We Offer:
- On-site accommodation options (if needed)
- Opportunity for growth and advancement
- Supportive work environment
- Employee discounts and benefits
Responsibilities:
- Assist in overseeing daily operations of the motel
- Supervise front desk, housekeeping, and maintenance teams
- Train, coach, and schedule staff
- Handle guest complaints and special requests
- Monitor room availability, occupancy rates, and pricing
- Manage inventory and supplies
- Ensure compliance with safety and cleanliness standards
- Support in budgeting and expense control
- Report to and collaborate with the Motel Manager regularly
Requirements:
- Prior experience in hospitality, front desk, or customer service (management experience is a plus) for at least 3 years
- A relevant qualification at NZQF level 5 or higher
- Available to work on weekends and public holidays when required
- Strong leadership and communication skills
- Ability to multitask and stay calm under pressure
- Familiarity with booking systems and basic computer skills
- Flexible schedule, including availability on weekends and holidays
- High school diploma or equivalent (Hospitality or Business degree preferred)
- Positive attitude and strong work ethic
Send your resume and a brief cover letter to apply. Be part of a team that values service, hospitality, and community. We can’t wait to meet you!
Screening questions:
- Are you currently in New Zealand?
- Are you a New Zealand citizen or resident?
- Do you have unlimited work rights in New Zealand?
- Do you need an employer’s assistance to obtain a new visa to work for a new employer?
- Can you work more than 30 hours per week?
- Are you available to work nights, weekends, and public holidays?
- Do you have work experience in motel management or business management?
- Do you have any qualifications in hospitality or business management?
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