Duty Manager

Big Barrel is proudly the largest Independent 100% NZ Family Owned & operated Liquor group in NZ. Big Barrel is a specialist liquor retailer formed in 2003 and has since grown to over 48 stores nationwide.

Collective Liquor Limited T/A Big Barrel Mangere. We are looking for 1-2 Duty Manager Roles (full-time) and some part-time (1-2) Duty Manager roles that require enthusiastic candidates with 1-2 years of retail experience to join our team in the following areas: -

Big Barrel Otahuhu

• Customer Service
• Store Cash-ups, and banking
• Receiving/dispatching deliveries if required.
• Work well independently – you will need to be highly organized and self-motivated and also work well within our close-knit team
• Have a ‘can-do’ attitude and desire to see the business grow with your input
• Outstanding communication and interpersonal skills
• Attention to detail
• Empathy with our customers
• Extremely clear and professional phone communication
• Very customer service oriented
• Enjoy a busy environment - Unflappable under pressure.
• Process and systems are driven. Efficient and effective!
• Upbeat personality - Definite sense of humor.
• Formulating and implementing purchasing and marketing policies, and sets prices to assure a reasonable profit margin.
• Ensure that ordered products are conforming and accurately invoiced when it arrives and recording the invoices into the POS system on a daily basis.
• Periodically organise and participate in stock takes.
• Establish and maintain a training program to keep all liquor store staff informed and knowledgeable of store products, and train staff in proper customer relations skills and Store techniques in an effort to maintain a high quality of service to the public.
• Administer established retail objectives for the store, including: customer service objectives, operating plans, advertising strategies, and in-store improvements. Create and submit monthly report to the head office.
• Responsible for Day-to-day banking when necessary. Reconcile daily and monthly financial transactions.
• To implement marketing strategies, and advertising the good and services. To execute & activate instore and national advertising and promotions including building displays as required.
• Determine the Product mix and service Standards and responsible for in-store merchandising such as layouts, promotions, and displays.
• Attend off- sale liquor training/conferences (if invited by Senior Management)
• Analyzing retail trends and profitability indicators.
• Maintaining debtor’s accounts.
• Operate an efficient customer and complaints policy.
• Ensuring continued compliance with occupational health and safety regulations
• Taking disciplinary action against staff as/if required to ensure workplace discipline.
• Ensuring continued compliance with all applicable liquor/employment/health & Safety laws.
• You need to be physically fit as there will be some lifting involved.
• You must have a Duty Managers Certificate or at-least a LCQ Certificate. If no certification then min 2 years of retail experience is required. With Duty Manager Certificate, 1 year experience may be considered.
• Diploma in Business level 5 or higher is preferred but not compulsory for applicants with experience of 1 year or more

Further details are to be provided to selected applicants.

Roles are available for Full-time, part-time, or Casual Roles. Full Job descriptions will vary for various different roles that are available. Please mention your choice when applying for the role.

We look forward to hearing from you!

Please email your CVs to sales@bigbarrel.co.nz