Business and Human Resource Manager
Canterbury Region | www.trademe.co.nz |
Your primary responsibilities will include :
• Staff Management : Crew rostering. Verify all crew employment contracts and ensure that documentation is up to date and compliant with labor laws. Handling grievances, and acting as liaison between the captain and the crew. Team building and moral management. Making sure crew are treating each other with respect and kindness.
• Crew Training: Ensuring that the crew received proper training, are following procedures as set out by our standard operating procedures. Organize regular crew training drills, ensure crew meets standards set out by Maritime New Zealand and MOSS. Update and check the MTOP. Manage and update employee training manual.
• Business development : Drive the growth and expansion of our tourism business through strategic planning, website administration and Google marketing tools, competitive analysis, managing social media (Facebook and Instagram posts). Identify new booking opportunities like Expedia, Kayak, etc.
• Relationship Building: Foster strong partnerships and relationships with tourism organizations, local business and community to enhance our market presence and collaboration opportunities. Identify strategic partnership opportunities, working with motels, B&Bs, restaurants, and other noncompetitive businesses to promote the Fox 2 to their customers and client base. Finding sponsorship opportunities that allow the Fox 2 to be apart of community events and causes. Working with Christchurch travel agents, hotels and car rental companies to promote Fox 2 to their customers.
• Direct Marketing- contacting businesses, generating leads and promoting private charters for Christmas and corporate events. Working with inbound tour operators and Christchurch NZ to help promote Fox 2. Working to promote Fox 2 to Lyttelton cruise ship passengers, taking them out on private charters. Working with Christchurch and Lyttelton information centers to further promote Fox 2.
• Website Management- Oversee the current Website and make changes as necessary to pricing and schedules.
• Customer Relationship Management- following up with customers, encouraging them to review and promote the Fox 2 to their friends. Build loyalty and repeat client base.
• French and European Customer Development: Due to Akaroa’s historic background, we’re specifically focusing on expanding and nurturing the French/ French Polynesian clientele to our business. Develop targeted marketing strategies and partnerships to attract French tourists to our ship, creating partnership with French in-bound tour operators and cruises. Contacting French travel agents and tour companies. Creating a bi-lingual written commentary that people can read while enjoying sailing on the boat. Also able to give a personal verbal French commentary upon requests of passengers.
• Financial Management: Oversee invoicing, monitor financial transactions, and ensure timely collection of accounts receivable. Take proactive measures to recover outstanding payments when necessary. Filing GST returns. Managing payroll and employee holidays and sick leave. Renew liquor license and make sure all signage is up-to-date. Work with Qualmark.
• Wildlife Conservation Awareness and Wildlife Permit Management: Promote awareness of local wildlife and its preservation among guests. Collaborate with Department of Conservation and develop educational programs to highlight the importance of conservation efforts. Attend DOC SMART courses to ensure proper procedures around wildlife. Ensure that wildlife permit is up-to-date.
Skill & Education :
• Legal and/or Business Management Experience, including safety and compliance, employee relations, creating employment contracts, accounts payable/receivable, charter contracts. Ensure insurance is up-to-date.
• Exceptional Customer Service and Administration Experience
• Excellent planning and organizational skills
• Computer skills Excel Word, Wordpress, Google marketing tools adwords, Facebook/Instagram Marketing, Website development, SEO. Basic understanding of HTML coding and/or Javascript and PHP.
• Hospitality Skills
• Fluent in English and French
• Sailing experience on historic wooden boat tallship or gaff-rigged vessels. Must physically be able to complete work in a hands-on capacity when required.
• Flexibility: Must be willing to work flexible hours, including evenings, weekends, and holidays as required by the nature of the tourism industry
• Public relations: working with media to promote Fox 2
What We Offer:
35. 45 hour roster, more hours can be added during the high season
Exciting, fun and dynamic work environment. You will have the chance to make a significant impact on our business and the tourism industry in Akaroa. You will nurture the French culture in Akaroa.
Participate in promoting wildlife awareness, working up close with the Hector’s dolphins.
• Staff Management : Crew rostering. Verify all crew employment contracts and ensure that documentation is up to date and compliant with labor laws. Handling grievances, and acting as liaison between the captain and the crew. Team building and moral management. Making sure crew are treating each other with respect and kindness.
• Crew Training: Ensuring that the crew received proper training, are following procedures as set out by our standard operating procedures. Organize regular crew training drills, ensure crew meets standards set out by Maritime New Zealand and MOSS. Update and check the MTOP. Manage and update employee training manual.
• Business development : Drive the growth and expansion of our tourism business through strategic planning, website administration and Google marketing tools, competitive analysis, managing social media (Facebook and Instagram posts). Identify new booking opportunities like Expedia, Kayak, etc.
• Relationship Building: Foster strong partnerships and relationships with tourism organizations, local business and community to enhance our market presence and collaboration opportunities. Identify strategic partnership opportunities, working with motels, B&Bs, restaurants, and other noncompetitive businesses to promote the Fox 2 to their customers and client base. Finding sponsorship opportunities that allow the Fox 2 to be apart of community events and causes. Working with Christchurch travel agents, hotels and car rental companies to promote Fox 2 to their customers.
• Direct Marketing- contacting businesses, generating leads and promoting private charters for Christmas and corporate events. Working with inbound tour operators and Christchurch NZ to help promote Fox 2. Working to promote Fox 2 to Lyttelton cruise ship passengers, taking them out on private charters. Working with Christchurch and Lyttelton information centers to further promote Fox 2.
• Website Management- Oversee the current Website and make changes as necessary to pricing and schedules.
• Customer Relationship Management- following up with customers, encouraging them to review and promote the Fox 2 to their friends. Build loyalty and repeat client base.
• French and European Customer Development: Due to Akaroa’s historic background, we’re specifically focusing on expanding and nurturing the French/ French Polynesian clientele to our business. Develop targeted marketing strategies and partnerships to attract French tourists to our ship, creating partnership with French in-bound tour operators and cruises. Contacting French travel agents and tour companies. Creating a bi-lingual written commentary that people can read while enjoying sailing on the boat. Also able to give a personal verbal French commentary upon requests of passengers.
• Financial Management: Oversee invoicing, monitor financial transactions, and ensure timely collection of accounts receivable. Take proactive measures to recover outstanding payments when necessary. Filing GST returns. Managing payroll and employee holidays and sick leave. Renew liquor license and make sure all signage is up-to-date. Work with Qualmark.
• Wildlife Conservation Awareness and Wildlife Permit Management: Promote awareness of local wildlife and its preservation among guests. Collaborate with Department of Conservation and develop educational programs to highlight the importance of conservation efforts. Attend DOC SMART courses to ensure proper procedures around wildlife. Ensure that wildlife permit is up-to-date.
Skill & Education :
• Legal and/or Business Management Experience, including safety and compliance, employee relations, creating employment contracts, accounts payable/receivable, charter contracts. Ensure insurance is up-to-date.
• Exceptional Customer Service and Administration Experience
• Excellent planning and organizational skills
• Computer skills Excel Word, Wordpress, Google marketing tools adwords, Facebook/Instagram Marketing, Website development, SEO. Basic understanding of HTML coding and/or Javascript and PHP.
• Hospitality Skills
• Fluent in English and French
• Sailing experience on historic wooden boat tallship or gaff-rigged vessels. Must physically be able to complete work in a hands-on capacity when required.
• Flexibility: Must be willing to work flexible hours, including evenings, weekends, and holidays as required by the nature of the tourism industry
• Public relations: working with media to promote Fox 2
What We Offer:
35. 45 hour roster, more hours can be added during the high season
Exciting, fun and dynamic work environment. You will have the chance to make a significant impact on our business and the tourism industry in Akaroa. You will nurture the French culture in Akaroa.
Participate in promoting wildlife awareness, working up close with the Hector’s dolphins.
Don’t miss out on new job vacancies!
Create a job alert for: Accounting, Ashburton
It's free, and you can cancel email updates at any time