[ref. q65314522] Shift Supervisor Queenstown
Join Our Team as a Shift Supervisor!
We are seeking a motivated Shift Supervisor to join our team at our Queenstown branch. Our Queenstown Branch is located near the airport and is open every day of the week.
About the Role:
As Shift Supervisor, you'll play a vital role in the management team as you’ll be supervising, coordinating and managing the staff daily operations of the branch
Key Responsibilities:
Team Leadership:- Assisting the management team with planning and organizing work schedules and assigning staff to specific duties depending on the branch’s daily needs
- Assisting the management team with staff recruitment and training
- Overall responsibility for branch operations on days you are the most senior person rostered
- Training staff on how to best deal with customers’ enquiries and/or complaints
- Engaging and motivating the staff to help sustain a vibrant, safe and productive work environment
- Providing professional, efficient, and friendly service to all customers. This includes handling various enquiries, addressing concerns promptly and in a professional matter
- Assisting Customer Service Representatives in handling customer enquiries and complaints, providing training to ensure all team members are confident and knowledgeable and engage with customers professionally
- Overseeing daily branch operations, including managing bookings, processing payments, and ensuring operational efficiency and compliance with company policies and procedures.
- Overseeing branch stock levels and ordering where required
- Ensuring all vehicles are clean and inspected before each hire
- Ensuring staff process payments correctly
Fleet Management:
- Coordinate vehicle allocation to optimize fleet utilization
- Oversee vehicle grooming and inspection processes
- Make sure all vehicles are up to standards for customers’ collection
- Monitor and maintain fleet compliance (registration, licensing, COFs)
- Assisting Branch Manager in ensuring compliance with occupational health and safety regulations and maintaining a safe and presentable branch environment
What We're Looking For:
- Minimum two years’ experience in a similar level role in the Car Rental industry in New Zealand.
- A passion for delivering exceptional customer experiences.
- Good, clear and articulate oral and written English communication skills
- Ability to work independently and as part of a team.
- Full, clean New Zealand driver's license.
- Applicants must have the right to work in New Zealand.
Mode Rentals is an Immigration New Zealand accredited employer, work and other non-resident visa holders may apply.
Living close to the airport (ideally within 15 minutes' drive) is desirable
Remuneration and Hours:
Remuneration Guide: $30 - $34 per hour (depending on experience)
Minimum guaranteed hours are 30 per week.Flexibility in work hours is required, including weekend work, occasional early &/or late shifts/callouts, and some public holidays.
To Apply:
Please submit your CV and a cover letter outlining your relevant experience and why you are the perfect fit for this role.