Sales & Service Technician
Dunedin
Customer Service and Communication
> Communication â ensuring everyone is dealt with in an effective, professional and friendly manner, including customers, team members and HRV employees.> Presenting a proactive and professional image to the public.
> Ensuring high levels of customer service at all times
Sales> The sales opportunity is available at every customer appointment.
> Our customers deserve to have the opportunity to purchase additional HRV products that benefit them, their families and their homes.
> Proactively drive customer upsell opportunities with our full range of Home Solution Products. Be proactive in identifying sales opportunities and implementation of them to bring to life and achieve results
> Team and individual targets weekly/monthly are expected to be achieved.
General> Complying with the company as vehicle policy including keeping the vehicle in a clean and tidy condition at all times.
> Enjoying your work role.
> Supporting other Team Members and promoting a positive team environment. Attending training sessions as and when specified.
> Any other duties as directed from time to time by the Team Leader
Installation Administration
> Completing all documentation in a tidy manner to correct company standards. Providing as much detail as the situation may require.> Returning all payments and paperwork to the Office Administrator that day or the following morning, making them aware of any action we need to take.
> Co-coordinating with the Office Administrator regarding inventory management and control. Ensuring that inventory levels are sustainable to meet installation requirements and records are accurate.
> Participating in the development and improvement of our internal installation systems and processes. Keeping up to date with product development and innovation within the industry.
General Duties & Responsibilities> Be punctual and work the hours and times specified.
> Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
> Support and help develop a positive workplace culture. Demonstrate excellent interpersonal communication skills.
> Responsibly manage all business resources within accountability levels.
Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.
> Comply with all employment obligations.
> Promptly undertake to complete all reasonable and lawful instructions and directions given. Serve the business in good faith, promoting and protecting the business's best interests.
> During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.
> Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.
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Work on your own schedule, Kiwi-owned business, and uncapped earnings!
What you’ll need to deliver:
• A smartphone
• A scooter, motorcycle, E-bike/E-scooter, or...