Bakery Cafe Manager

• Front of house service excellence
• Barista quality and beverage consistency
• Team leadership and staff training
• Customer experience and operational performance

Key Responsibilities

• Oversee daily café operations and ensure smooth service flow
• Lead and supervise front-of-house team members
• Maintain high standards of customer service and presentation
• Resolve customer concerns professionally and efficiently
• Monitor service speed and workflow optimization

• Prepare high-quality espresso-based coffee and hot beverages
• Train staff in coffee extraction, milk texturing, and consistency
• Maintain coffee machine calibration and hygiene standards
• Manage beverage stock control and ordering

• Roster management and labour cost control
• Staff recruitment, onboarding and training
• Performance management and coaching
• Ensure compliance with Food Control Plan and health & safety regulations
• Maintain workplace documentation and reporting

• Implement service improvements to increase revenue
• Support marketing and local promotional initiatives

• Minimum 2 years’ experience in café or hospitality management
• Strong barista skills with demonstrated espresso knowledge
• Proven leadership and team supervision experience
• Excellent communication and customer service skills
• Ability to work under pressure in a high-volume environment
• Sound understanding of stock control and cost management
• Availability to work weekends and public holidays

Relevant qualification in hospitality management is preferred but not mandatory with sufficient industry

• Competitive pay rate of $25-$35 per hour depending on experience
• Opportunity to work in a friendly and supportive team.
• Chance to contribute to a beloved local business.
• The ability to be creative, and part of a community.

Please send your resume and a brief cover letter to queenstownbakery@gmail.com with the subject line “Bakery Cafe Manager Application – [Your Name]”.

Only NZ residents and citizens need to apply. We look forward to hearing from you!