Retail supervisor

About SERPKIWI LLC LIMITED:

We serve a wide range of local customers and are committed to high-quality service and product variety.

Position Summary:

We are seeking a motivated and experienced Retail Supervisor to manage the day-to-day operations of our busy retail store. The ideal candidate will oversee staff across various departments, including grocery, Lotto, café, and takeaway food service, while ensuring excellent customer experience and operational efficiency.

Key Responsibilities:

• - Supervise retail, Lotto, café, and takeaway staff across multiple counters.
• - Ensure customer satisfaction and manage complaints professionally.
• - Plan daily rosters and allocate duties to maintain efficient coverage.
• - Train, evaluate, and guide team members for performance improvement.
• - Manage inventory for grocery, café, and takeaway items and place stock orders.
• - Monitor food hygiene, store cleanliness, and compliance with health regulations.
• - Oversee pricing, product display, and promotions across all departments.
• - Ensure security and safety protocols are followed at all times.
• - Coordinate with suppliers and manage product deliveries and returns.
• - Support the Store Manager in implementing store-wide initiatives.

Skills and Experience Required:

• Minimum 1 year of experience in retail or food service supervision.
• NZ Certificate in Retail Level 3 or equivalent (preferred but not mandatory)
• Familiarity with Lotto terminal operations and takeaway food environments.
• Excellent leadership and communication skills.
• Hands-on experience with inventory systems and POS software.
• Flexible to work weekends, public holidays, and rotating shifts.
• Basic food safety knowledge and commitment to cleanliness standards.

Employment Terms:

Full-Time | 30 hours per week

Pay Range: $33.56/hour

How to Apply:

Applicants must be legally entitled to work in New Zealand.

Contact Information:

Owner: Lalji Modi

DIRECTOR

Address: 47- 49 Main Road, Tirau, 3410