Retail Security Officer - Part time, Wellington

Kia haumaru ai tatou katoa

Join a well-established FIRST Security team where people look out for each other. We are warm, inclusive and professional. If you enjoy engaging with the public, creating a welcoming environment and helping others feel safe, you will fit right in.

Your community, your impact

This role is about people. You will be a calm, friendly presence in local retail spaces and a trusted point of contact for customers and staff. Your day could include:

• Greeting shoppers and offering directions or assistance
• Checking in with whanau, older customers and anyone who may need extra help
• Using confident, respectful communication to de-escalate tense moments
• Working closely with store teams and, when needed, local community partners to keep the environment welcoming
• Noticing hazards and supporting safer spaces for everyone

You will make a real difference by keeping the focus on respect, empathy and practical problem solving. If you care about your community, this is meaningful work you can be proud of.

A supportive, welcoming environment

We know people do their best work when they feel supported. At FIRST you can expect:

• A warm, collaborative team culture where questions are encouraged and help is offered
• Structured onboarding with buddy shifts so you build confidence on the floor
• 24/7 support from the control room and regular welfare checks
• Clear procedures, incident debriefs and coaching after challenging situations
• Training that grows your skills, including customer care, de-escalation and personal safety
• Properly fitted PPE and uniforms, including the SRBA vest, with guidance on safe wear
• A respectful workplace with zero tolerance for harassment and a strong Health and Safety focus
• Access to EAP and support services for you and your family

• Part time hours with a rotating roster and advance planning where possible
• Minimum 10 hours per week
• Pay rate $25.50 per hour
• Real pathways for development if you want to grow your career

• Being a friendly, visible presence in retail stores
• Listening, explaining and helping customers and staff
• De-escalating situations with confidence and care
• Wearing an SRBA vest for your entire shift

• 18 years or older
• Available to work on an as-required basis
• Strong customer service and clear communication
• Security experience preferred
• Current COA (Certificate of Approval)
• NZ or Australian citizenship or a valid NZ work visa

• Access to FIRST Security Perks with discounts across retailers, petrol and grocery
• Ongoing training and development to help you grow
• Regular welfare checks and a strong Health and Safety culture so everyone goes home safely to their whanau
• Full access to EAP and support services, including confidential counselling and financial budgeting

Ready to join us? Click APPLY today.