Field Support Assistant (Micromobility Operations)

Pay rate: NZD $28.95 per hour

Flamingo is New Zealand’s leading micromobility company, operating electric scooters to support sustainable urban transport. We are seeking a Field Support Assistant to provide on-the-ground operational support across Wellington. This is an outdoor, physical role involving city travel throughout the shift.

• Ride a cargo scooter to swap batteries on scooters across the city
• Provide on-ground support to riders, using approved scripts and procedures
• Check parking and relocate scooters to approved locations when needed; log issues and escalate matters to the Customer Support team
• Promote safe riding and compliance by creating reports for the Customer Support team to action
• Attend marketing and community events to educate riders and promote Flamingo’s service
• Follow health and safety processes and report hazards/incidents to support WorkSafe compliance

• You will work outside for most of your shift
• You must be willing and able to work in all weather conditions, including heavy rain and strong wind, while following health and safety procedures
• You must be comfortable working in the evening/night (within the 6:00am–11:00pm window) and moving around the city for extended periods

• At least 6 months’ experience in a micromobility company or in a similar outdoor field role (for example delivery, field services, traffic control support, parking compliance support, outdoor maintenance), with proven ability to work in all weather conditions, including heavy rain and strong wind.
• No qualifications are required
• No minimum work experience is required
• Physically fit and able to complete outdoor, manual work safely
• Able to communicate clearly and follow approved scripts and procedures
• Able to use a smartphone for job logging, reporting, and instructions
• Comfortable working independently and as part of a team
• Reliable and punctual
• Police check: Must be willing and able to pass a police check.
• Drug and alcohol testing: Must be willing and able to pass pre-employment drug testing, and random drug and alcohol testing during employment