Retail Supervisor

placeWanganui calendar_month 
Job Title: Retail Supervisor
Company: Bains 13 Ltd
Locations: Feilding (Liquor Store) & Ohakune (Post Shop)
Employment Type: Full-Time, Permanent
Hours: 30 to 40 hours per week (may include weekends and public holidays)

Remuneration: $25 to $28 per hour

About Bains 13 Ltd Bains 13 Ltd operates retail outlets across the Manawatu-Whanganui region, including a liquor store in Feilding and a Post Shop in Ohakune. We pride ourselves on providing excellent customer service, a strong product range, and a supportive team environment.

We are currently looking for a capable and motivated Retail Supervisor to help manage operations and staff across these locations.

About the Role As a Retail Supervisor, you will be responsible for overseeing day-to-day store operations, staff management, and customer service excellence across two retail stores. You will play a key role in ensuring smooth operations, driving sales, maintaining compliance, and fostering a positive workplace culture.

Key Responsibilities
  • Supervise and coordinate the daily activities of retail staff at both store locations.
  • Ensure staffing levels are adequate and rosters are effectively managed.
  • Deliver high-quality customer service and manage customer inquiries and complaints.
  • Oversee stock control, including ordering, receiving, and conducting regular stock takes.
  • Maintain visual merchandising standards and ensure promotions are displayed effectively.
  • Train new employees and provide ongoing performance support and feedback.
  • Ensure all health, safety, and licensing regulations (including liquor licensing) are met.
  • Handle opening and closing procedures, including cash handling and banking processes.
  • Prepare sales and operational reports for management.
Skills, Qualifications and Experience Required
  • Minimum 1 years’ experience in a supervisory or management role in a retail environment OR A level 3 qualification in business or retail management
  • Experience working in a liquor store environment is highly desirable.
  • Holder of a General Manager’s Certificate (Liquor License).
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using POS systems and Microsoft Office applications.
  • Ability to work independently, manage multiple priorities, and travel between store locations.
Work Conditions
  • Based across two locations: Feilding (Liquor Shop) and Ohakune (Post Shop).
  • Travel between sites is required; travel allowance or company vehicle may be provided.
  • Availability for weekend, evening, and public holiday shifts is required, especially in the liquor store.

How to Apply Please submit your updated CV along with a cover letter highlighting your qualifications and relevant retail management experience.

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