Customer Service Officer - Casual
About the Role
Stratford District Council is recruiting for Casual front of house superstars to support the Customer Service Team.
In this role you will provide high quality front line customer service across a range of channels including over the counter, by email and by phone. You will also assist with general administrative tasks within the service centre, including facility bookings and the receipt and processing of customer payments.
You will take pride in creating a friendly and well-presented customer service environment and enjoy helping people. You will respond professionally to both compliments and complaints and build your knowledge so you can confidently provide advice and clear information about council services.
This is a casual position, offered on an on call and as required basis. The successful applicant will be flexible and available to work additional hours to cover leave and busy periods. The salary range for this position is $27.00 to $31.00 per hour with the appointed starting level dependent on the skills and experience of the candidate.
This role will be located at the Stratford District Council, Miranda Street, Stratford.
Stratford District Council reserves the right to close this vacancy early if sufficient, suitable applications are received. Please submit your application as soon as possible to avoid disappointment.
About You
You will be a professional positive person who is a quick learner and great with people. You will confident with Microsoft Office products and have previous customer service and cash handling experience.
You will work well in a team environment but also on your own and will enjoy looking for continuous improvements for systems and processes.
Council is a diverse organisation and a general understanding of what it is responsible for and what is provided within our facilities would be an advantage.
Stratford District Council is proud of our diverse and inclusive work environment, and our commitment to fostering genuine partnerships with Mana Whenua. Our preferred candidate will respect and acknowledge the importance of the Treaty of Waitangi to our mahi, and be open to the use of Te Ao Maori values and te reo Maori.
Why work with us?
Our staff will tell you the best thing about working here is the people, a great staff culture is important to us. We have a positive, energetic work environment with plenty of laughter. Our customers and our communities are at the centre of what we do, and our people are what makes it work.If you join us, you will also benefit from ongoing professional development, a flexible working policy, te reo learning assistance, regular health checks opportunities, subsidised pool visits, an active social club, and free car parking!
About us
The Stratford District sits in the heart of the Taranaki region, and is the gateway to Taranaki Maunga and the famous Forgotten World Highway. Our district is home to stunning parks and gardens, and there are countless opportunities to explore the landscape, arts and culture and local history.Working in Stratford gives you the best of both worlds; the lifestyle benefits of living in the world-renowned Taranaki region, paired with a workplace that values work-life balance. As a staff member of Stratford District Council there's a lot to be proud of and we welcome you to be part of the experience.
For a copy of the Job Description and to submit you application visit stratford.govt.nz/vacancies. Only applications submitted via our website will be considered.
Applications close 19 April 2026