Cafe Manager
Auckland
About Us
Ampersand Eatery is a vibrant all-day dining destination located in Orakei Bay Village, Auckland. Open seven days a week, we offer specialty coffee, brunch, lunch, dinner, private functions, and event services in a stunning waterfront setting.Our focus is on exceptional food, outstanding customer experiences, and warm hospitality.
We are currently seeking an experienced and motivated Cafe Manager to lead our front-of-house operations and support the continued growth of our business.
Key Responsibilities- Manage the day-to-day operations of the café and restaurant to ensure smooth and efficient service.
- Monitor customer satisfaction and maintain high standards of hospitality and service delivery.
- Recruit, train, supervise, and coordinate front-of-house staff.
- Prepare staff rosters and oversee labour allocation to meet operational requirements.
- Monitor stock levels and coordinate purchasing of beverages, food supplies, and operational materials.
- Liaise with suppliers and service providers to ensure quality and cost-effective purchasing.
- Assist with the development and implementation of marketing initiatives, promotions, and special events.
- Support the planning and coordination of functions, private events, and catering services.
- Monitor sales performance, budgets, and operating costs to maximise profitability.
- Ensure compliance with food safety regulations, liquor licensing requirements, health and safety standards, and company policies.
- Prepare operational reports and maintain accurate business records.
- Work closely with the owners and senior management team to identify opportunities for business growth and operational improvement.
- At least 2 years of relevant management experience in a café, restaurant, or hospitality environment; or
- A Level 5 or higher qualification in Business, Hospitality Management, or a related field.
- Strong leadership and staff management skills.
- Excellent communication and interpersonal abilities.
- Sound knowledge of hospitality operations, customer service, stock control, and cost management.
- Experience coordinating functions, events, or catering services would be advantageous.
- Ability to work effectively in a fast-paced hospitality environment.
- Flexibility to work weekends, public holidays, and evening shifts as required.
- Competitive hourly rate of $28.00 – $35.00 depending on experience and qualifications.
- Minimum 30 hours of guaranteed work per week.
- A supportive and professional working environment.
- Opportunities for career development within a growing hospitality business.
- The opportunity to work in one of Auckland's premier waterfront dining venues.
How to Apply
If you are passionate about hospitality and have the skills and experience to lead a successful café operation, we would love to hear from you.
Please submit your CV and cover letter outlining your relevant experience.
Only shortlisted candidates will be contacted.
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