[ref. p9541904] Clinical Receptionist

Hours: Guaranteed 30 hours/week, most weeks will be 40 hours (8am–6:30pm, Monday to Friday – hours may vary slightly)

Vein and Skin Aesthetics is a boutique, medical-led appearance medicine clinic offering cosmetic injectables and advanced laser treatments for skin rejuvenation. We are a close-knit team of passionate professionals who believe in empowering people through beauty, health, and transformation.

Key Responsibilities:

• Open and prepare the clinic each morning – ensuring it looks, smells, and sounds beautiful and welcoming
• Greet patients in person and on the phone with warmth and professionalism
• Manage enquiries via phone, email, and social media – using your initiative, product knowledge, and Google (only escalating to clinical staff when needed)
• Schedule and coordinate our cosmetic nurses' away clinics, liaising with off-site clinics to ensure smooth planning and communication
• Support the clinical team – check in on them, offer to make coffees/lunches if they’re run off their feet
• Maintain a happy, calm and polished reception area
• Handle bookings, payments, and invoicing using Timely
• Assist with stock take and ordering of cosmeceuticals, consumables, and clinic supplies
• Build strong relationships with patients, encouraging open conversations about treatments
• Collaborate with our team to support promotions, campaigns and events (bonus points if you can use Canva or are keen to learn!)
• Represent and embody the clinic’s values: beauty, professionalism, friendliness, and discretion

We’re after someone special – not just anyone with admin experience. You might be perfect for us if:

• You’re looking for a fulfilling, stable role with fabulous people
• You’re a naturally warm, helpful and can-do personality – a yes person
• You genuinely care about people and like making their day better
• You’re organised, quick-thinking, and don’t mind juggling tasks
• You love skincare, beauty, and appearance medicine (and are happy to try treatments!)
• You’re team-oriented, supportive, and respectful of hierarchy
• You’re tidy, efficient, great on the phone, and quick with emails
• You’re excited about being part of a busy, fun, and growing clinic