Guest Experience Supervisor
Job CategoryRooms & Guest Services Operations
LocationFour Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand, 1010VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position TypeNon-Management
Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as s Guest Experience Supervisor in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travelers.
Position Summary:
- Supervise the front office team, supporting them with general operational tasks
- Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries, and provide a friendly, genuine service with each traveller experience
- Build and strengthen relationships with existing and new travelers to enable future bookings
- Take guest reservations and perform cash handling & credit card responsibilities
- Oversee service standards whilst identifying and implementing improvement initiatives
- Be an approachable and confident supervisor by providing comfort and support to our front office staff
- Plan and execute team building activities so associates feel part of the Four Points team
- Experience with OPERA property management system or similar
- Relevant experience in a similar supervisory role
- Working rights in New Zealand
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters.We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International.Bewhere you can do your best work,beginyour purpose,belongto an amazing global team, andbecomethe best version of you.