Customer Services/Reception
About New Zealand Couriers
Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.
About the Role
Based at our Tauranga branch, the Customer Services Officer takes calls and answers emails in support of our customers checking in on their parcel deliveries. As part of a team well-versed in service excellence, you’ll also collaborate with our operations team and courier drivers in locating parcels, working towards the shared goal of ensuring customers’ freight is getting where it needs to be.
This is a permanent full-time position: Monday to Friday - 8am to 5pm and fortnightly Saturdays 8am to 11am
Key responsibilities include- Overseeing reception counter and responding to visiting customers
- Handling customer queries via phone and email
- Data entry and processing of misdirected/undeliverable freight – change to any relevant/specific duty involved
- Assisting in operational and admin duties as required (parcel sorting, scanning etc.)
- You have proven success in creating positive customer experiences
- Demonstrable data entry skills and competency with MS Office Suite
- You can bring transferable service skills to the fast-paced logistics industry
- Team player who has a strong desire to make a real difference
- A hard working, driven and supportive team
- Onsite parking
- Grow your career with Freightways, an NZX Top 50 company
At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do, and are driven to get things done. If this sounds like you, apply here now! Please attach your CV and cover letter outlining your suitability for this role.
All candidates will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.