Tap Room Assistant - Queenstown

Tap Room Assistant FT and PT available

Location: 827 Frankton Road, Queenstown, 9300

• Deliver exceptional customer service in line with Altitude Brewing’s values
• Support the day-to-day operations of the tap room, ensuring a high standard of food and drink service
• Contribute to a positive team culture and an enjoyable customer atmosphere
• Help maintain cleanliness and organisation in all service areas

Core Responsibilities

• Provide warm, knowledgeable, and efficient service to all guests
• Serve drinks and food with consistency, accuracy, and enthusiasm
• Handle customer queries or minor complaints professionally and escalate issues when needed
• Promote specials, events, and new products confidently

• Prepare and serve beverages in accordance with standard measures and recipes
• Set up and pack down the bar and service areas before and after shifts, including cleaning bar area and waste disposal
• Keep the bar, tables, and surrounding areas clean, tidy, and well-presented at all times
• Follow beer line cleaning and equipment care procedures when required

• Assist with stock rotation, restocking, and basic stock takes
• Check off deliveries and report discrepancies to senior staff
• Store products safely and according to food and beverage handling standards

• Work effectively with colleagues to ensure smooth daily operations
• Support new team members with informal guidance and a positive example
• Communicate clearly and respectfully with customers, staff, and management

• Accurately enter orders into the POS system and process transactions
• Handle EFTPOS and cash payments, including providing correct change
• Assist with till balancing and float management as directed

• Follow all Health & Safety and Host Responsibility procedures
• Be alert to hazards and report any issues to management promptly
• Maintain excellent personal hygiene and food safety practices
• Understand and comply with emergency and fire safety procedures

• A passion for craft beer and customer service
• Strong work ethic and willingness to learn
• Ability to stay calm and efficient under pressure
• Excellent communication and interpersonal skills
• High standard of personal presentation and hygiene
• Flexible availability for rostered shift work
• LCQ or Duty Manager’s Certificate a bonus, but not essential
• Cicerone Beer Server certification (or willingness to complete) preferred