[ref. d55503620] Assistant Manager - Senior Pack Leader
Hamilton
We’re on the lookout for a motivated and experienced Assistant Manager to support daily operations at our busy Te Rapa pet hotel. This role is ideal for someone who thrives in a hands-on environment, loves working with animals, and has strong leadership instincts.
You’ll be working alongside our Hotel Manager to ensure smooth day-to-day operations, staff support, and exceptional care for all pets in our facility.
About Us:
At Metro Paws, we’re more than just a pet hotel — we’re a home away from home for dogs and cats across the Waikato. With spacious play areas, climate-controlled suites, and a team of passionate animal lovers, we’re committed to making every pet’s stay safe, fun, and enriching.We operate 365 days a year and pride ourselves on being a fun, fast-paced, and animal-loving workplace.
Key Responsibilities:
- Support the Manager in overseeing the daily running of the pet hotel
- Supervise staff and help lead a positive team environment
- Assist with customer enquiries, bookings, and client communications
- Ensure all animal welfare standards are met and maintained
- Step in to manage the facility in the Manager’s absence
- Maintain cleanliness, safety, and efficiency throughout the premises
- Support with training and onboarding of new team members
- Monitor animal behaviour and intervene when needed
- Help resolve staff or client issues in a calm, professional manner
What We’re Looking For:
- Minimum 2 years’ experience in a supervisory or leadership role
- Background in pet care, kennels, hospitality or similar is highly regarded
- Strong communication and problem-solving skills
- Confident in handling dogs of all breeds and sizes
- Ability to lead by example and motivate others
- Reliable, organised, and calm under pressure
- Must be available to work weekends, public holidays, and during peak periods such as Christmas and New Year's.
What We Offer:
- The opportunity to work alongside a passionate team
- A fun, animal-filled work environment
- Career growth opportunities as we expand
- Free boarding & daycare for your pets /Cats & Dogs
- Free parking onsite
Hours: 7:00am – 5:30pm, Tuesday to Saturday (10 days per fortnight)
Includes a 1.5-hour lunch break from 12:00pm – 1:30pm.
Note: Saturday is a compulsory workday.We’re happy to discuss the possibility of accommodating a 9-day or 8-day fortnight if needed.
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