Retail Operations Lead
The Tin Shed is a proudly New Zealand owned retail business, specialising in premium NZ-made clothing and homeware. For over 40 years, we’ve welcomed loyal locals and international visitors to our rural South Canterbury store, alongside a growing online presence.
We’re entering an exciting new era under next-generation family ownership and are seeking a confident and capable Retail Operations Lead to be second-in-command on the shop floor.
This is a senior, hands-on retail position, ideal for someone who thrives in a boutique environment, enjoys delivering exceptional customer experiences, and can support both in-store and online operations. You’ll work closely with the owner to ensure smooth daily operations, maintain high standards of presentation, and deliver premium service.
Your day-to-day will include:- Leading in-store sales and supporting a small retail team, setting high service standards.
- Maintaining high visual merchandising and presentation standards.
- Managing stock, incoming goods, POS records, and assisting with product purchasing.
- Overseeing online order fulfilment, including picking, packing, dispatch, and returns.
- Monitoring and responding to customer enquiries via email and phone.
- Assisting with POS and e-commerce product updates.
- Acting as second-in-command in the owner’s absence, supporting operational decisions.
- Minimum 3 years retail experience preferred.
- Friendly, professional, and genuinely customer-focused.
- Proactive, confident, and takes ownership of tasks and decisions.
- Motivated to grow sales while delivering relationship-based service.
- Organised, able to multitask, and attentive to detail.
- Adaptable, calm under pressure, and solutions-focused.
- Passionate about premium products and visual presentation.
- Comfortable using POS systems and digital tools; Shopify or Lightspeed experience is an advantage.
- Senior, hands-on role in a growing multi-channel NZ retail business.
- Generous staff discounts.
- Entrepreneurial small business environment where your contribution truly matters.
Hours: Monday-Friday | 9am-5pm
https://thetinshed.co.nz
To apply, click apply now below or email brandi@thetinshed.co.nz with your CV and a cover letter. We look forward to receiving your application!