Assistant General Manager - Wellington

Dockside Restaurant & Bar, located on Queens Wharf, is a high profile waterfront restaurant and is no walk in the park. We have multiple dining areas and regularly host large functions. We employ around 50 experienced staff.

As Assistant General Manager you will be the senior member of floor staff. You will lead an experienced team of managers and take full responsibility for results. You will recruit, train, and develop your management team to success.

You will head up human resources. You will oversee recruitment, ensuring we have all roles are covered by the appropriate skillset and getting the most out of our investment.

You will be responsible for administration including but not limited to licensing applications, event applications, council applications and correspondence.

You will take overall responsibility for public relations, ensuring all feedback is responded to by the appropriate manager in a timely manner.

You will also take charge of marketing and social media. You will plan ahead and ensure we reach our intended audience in the best possible way at the opportune times.

You will ensure the maintenance of the venue, making regular checks, contracting tradesman and delegating cleaning jobs.

We are looking for an experienced, proven manager. You will be organising and running functions of all sizes including weddings. The overall happiness of our guests will fall on your shoulders. You will be responsible for the health and safety of up to 400 people at a time.

This is a highly skilled role. We are looking for the best of the best. You will have extensive knowledge in food and beverages as well as a lifelong passion for hospitality. Varied hospitality experience is preferred and work experience in international restaurants is an advantage.

You will have experience recruiting and training staff, creating and adjusting rosters, in stock control and the ordering of beverage and non-beverage items, creating drinks and food menus in collaboration with chefs, organising and running functions.

We are looking for someone with great personality and charm. You must ooze confidence and have great presence. You will be a people-person and have great communication skills (verbal and writing).

An outstanding employment history with 5+ years proven experience in the hospitality industry and at least 3 years Restaurant Manager experience is essential. A current LCQ & manager licence is required. Management qualifications would be a huge plus.

Beware, this role is likely to be the biggest challenge of your career, but it will also be the most rewarding and your biggest development opportunity to date.

This is a permanent, full-time position 35-45 hours per week.

• Lead the front of house management team, including recruitment, training & development, and appraisals
• Head human resources overseeing recruitment, ensuring we have all roles are covered by the appropriate

• Administration including but not limited to licensing applications, event applications, council applications

• Public relations, ensuring all feedback is responded to by the appropriate manager in a timely manner
• Marketing and social media. You will plan ahead and ensure we reach our intended audience in the best

• Ensure the maintenance of the venue, making regular checks, contracting tradesman and delegating

• Ensure functions and events are meticulously organised
• Run functions and a la carte services to the highest possible standard ensuring guest satisfaction whilst

• Deliver superior service and maximise customer satisfaction
• Monitor and control our table management system to maximise profitability
• Plan effective rosters based on bookings, predicted busyness, past patterns, nearby events, and weather

• Ensure compliance with sanitation and safety regulations
• Control operational costs and identify measures to cut waste
• Enforce company policies and protocols
• Consistently deliver outstanding customer service
• Address customer and employee issues and complaints as needed
• Ensure wage cost targets are met
• Collaborate with Head Chef to create special events menus
• Ensure we are operating in accordance with the Sale of Liquor Act
• Communicate with Stock Taker to monitor stock levels and investigate any issues
• Monitor and report on revenue and cash flow
• Uphold and enforce company policies
• General waitstaff, bartending and cleaning duties

If you consider yourself to be one of the best in our industry, please apply!