Alarms & Compliance Manager Lead Technician
You will be at the forefront of our service delivery, ensuring all installations, maintenance and compliance activities meet industry standards and exceed customer expectations. This role is pivotal to maintaining our reputation as a trusted provider of Compliance and alarm solutions in the region.
What you'll be doing
Leading and supervising a team of junior technicians, providing guidance, training and performance management
Installing, maintaining and troubleshooting alarm systems across residential and commercial properties
Conducting compliance inspections and audits to ensure all systems meet current regulations and industry standards
Managing customer relationships, responding to service calls and ensuring timely resolution of technical issues
Maintaining detailed records of all installations, maintenance work and compliance certifications
Liaising with regulatory bodies and keeping up to date with changes in compliance requirements
Identifying opportunities for system upgrades and improvements to enhance customer satisfaction
Planning and scheduling technician workloads and project timelines
Conducting quality assurance checks on completed work to maintain high standards
What we're looking for
Minimum 5-7 years' experience working as an alarm technician in a similar role
Demonstrated leadership experience or proven ability to mentor and supervise technical staff
Strong knowledge of alarm systems and compliance regulations relevant to the industry
Relevant technical qualifications or certifications in alarm installation and maintenance
Understanding of health and safety requirements and workplace compliance obligations
Excellent problem-solving skills with the ability to diagnose and resolve technical faults efficiently
Strong communication skills and customer service experience
Valid driver's licence and reliability for travelling across the Tauranga region
Attention to detail and organisational skills for managing multiple projects simultaneously
Willingness to undertake ongoing professional development and training
What we offer
At Firewatch Tauranga, we value our employees and offer a competitive package designed to support your professional growth and wellbeing. We provide comprehensive training and development opportunities to help you stay current with industry advancements.You will benefit from a supportive team environment where your expertise is recognised and rewarded. We offer competitive salary, regular team social events, and a culture that prioritises work-life balance. We are committed to providing a safe working environment and supporting the professional development of all our technicians.
Additional benefits include a uniform allowance, vehicle support for field work, and the opportunity to grow within an expanding organisation.
About us
Firewatch Tauranga is a trusted provider of alarm and compliance services serving the Bay of Plenty region. We are dedicated to delivering reliable, professional services to our clients. Our reputation is built on quality workmanship, customer-focused service and a commitment to staying ahead of industry standards.We pride ourselves on our experienced team, our investment in the latest technology, and our unwavering commitment to protecting what matters most to our customers. We are an growing business with a strong presence in the community, and we are looking for talented individuals who share our values and commitment to excellence.
Apply now
If you are an experienced Lead Technician with a passion for alarm systems, compliance and team leadership, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience to Firewatch Tauranga. Join our team and help us continue to deliver exceptional service to the Bay of Plenty.