Rotorua - Customer Services Manager

The ideal candidate will demonstrate strong people management skills, business acumen, and the ability to ensure consistent, high-quality service delivery while maintaining profitability.

Minimum Hours: 40 per week

• Manage daily cleaning operations across residential, commercial, and industrial sites.
• Standardize and enforce cleaning policies, hygiene standards, and safety compliance.
• Monitor site performance and introduce continuous improvement initiatives.
• Ensure all equipment and cleaning products are maintained and safe to use.
• Recruit, train, supervise, and roster cleaning and operational staff.
• Conduct staff evaluations and set clear performance standards.
• Provide leadership, guidance, and motivation to create a high-performing workforce.
• Resolve workplace disputes and maintain a positive team culture.
• Manage client relationships for both residential and commercial contracts.
• Handle escalated customer complaints, ensuring efficient resolution.
• Monitor customer satisfaction and implement service improvements.
• Oversee budgets, financial planning, and cost control.
• Track revenue, expenses, and profitability across contracts.
• Manage supplier agreements, procurement, and inventory control.
• Prepare financial and performance reports for management/owners.
• Ensure compliance with workplace health and safety regulations.
• Maintain accurate operational records, contracts, and staff documentation.
• Conduct regular site audits and inspections to ensure quality and safety.

• 2 years experience or Level 4 qualifications in bussiness.
• Strong leadership, negotiation, and interpersonal skills. Strategic thinker with strong problem-solving ability.
• Excellent organizational and time management skills.
• Willingness to travel across multiple work sites.

Apply online or send your CV at vcfirstgrouplimited@gmail.com.