Assistant Manager
Reporting directly to the Business Manager, this position serves as the second-in-command for the day-to-day operation of Riverside Matakana. While the Business Manager retains overall responsibility for strategic direction and key business decisions, the Assistant Manager will take a leading role in the daily management of the property, guest experience, team support, and operational activities.
This role is ideally suited to someone who is confident working independently, taking ownership of daily operations, and acting as a trusted deputy when required.
This is a diverse, hands-on role that combines hospitality management, corporate client liaison, property oversight, and operational support. You will play a key role in ensuring the smooth day-to-day operation of our accommodation, conference, and event facilities while delivering an exceptional experience for our guests and corporate clients.
Key Responsibilities- Support the overall operation and management of the Riverside Matakana property
- Deliver exceptional customer service to accommodation, conference, and event guests
- Build and maintain professional relationships with corporate clients and stakeholders
- Assist with property and facility oversight across our large resort-style site
- Provide leadership and support to the front-of-house team
- Manage guest concerns and resolve issues in a calm, professional manner
- Coordinate with contractors, suppliers, and service providers as required
- Assist with sales enquiries, bookings, and operational administration
- Provide management-level holiday cover and operational support when required
- Contribute to a positive, collaborative team culture
About You
To be successful in this role, you will have:- Proven management experience within hospitality, accommodation, tourism, events, or a related industry
- Strong experience working with corporate clients and professional stakeholders
- Excellent communication and relationship-building skills
- Sound computer and administrative skills
- A practical, proactive approach and the ability to manage a wide variety of responsibilities
- Physically fit and able to assist with hands-on tasks, e.g. moving furniture, cleaning swimming pool
- Strong organisational skills and attention to detail
- The ability to remain calm and professional when handling challenging situations
- Flexibility to adjust working hours when required to meet operational needs
- A clean driver's licence and confidence driving a manual vehicle
- A strong preference for applicants living locally within the Warkworth/ Matakana region
Hours of Work
Standard Hours- Tuesday & Wednesday: 10:00am – 6:00pm
- Thursday & Friday: 8:00am – 6:00pm
- Every second Saturday: 9:00am – 4:00pm
Management Holiday Cover
The successful applicant will be required to provide holiday leave cover for senior team members. During these periods, hours may change to:- Sunday: 9:00am – 4:00pm
- Monday: 8:00am – 6:00pm
- Tuesday & Wednesday: Off
- Thursday & Friday: 8:00am – 6:00pm
- Every second Saturday: 9:00am – 4:00pm
- Full-time permanent position
- Four weeks' annual leave
- A varied and rewarding management role
- Opportunity to work across hospitality, events, accommodation, and property operations
- A supportive team environment in one of the region's premier accommodation and conference destinations
If you are an experienced hospitality professional looking for a role that offers variety, responsibility, and the opportunity to make a real impact, we would love to hear from you.