Christchurch - Manager for Boutique B&B and Apartments

Job Title: Manager of Bed and Breakfast

This role requires strong leadership skills, impeccable attention to detail, and a passion for the hospitality industry.

Responsibilities:

• Ensure the guest experience exceeds expectations by providing exceptional service, resolving any issues that may arise, and anticipating guests' needs.
• Oversee the check-in and check-out processes, including room assignments, reservations, and payments.
• Supervise front desk operations, including managing reservations, responding to inquiries, and coordinating with housekeeping and maintenance teams.
• Train and motivate team members to maintain a high level of service quality and cleanliness throughout the property.
• achieve financial goals, monitor expenses, and maximize revenue opportunities.
• Assist in inventory management, including ordering and stocking supplies, coordinating with travel agents
• Assist with the development and execution of marketing strategies to attract new guests and maintain relationships with current guests.
• Run all social media platforms and adjust rates to maximise profits
• Ensure compliance with all health, safety, and sanitation regulations, as well as all company policies and procedures.
• Maintain accurate records, including guest profiles, financial transactions, and employee schedules.
• Stay up to date with industry trends, competitor analysis, and guest feedback to continuously improve operations and exceed guest expectations.
• Ensure housekeeping duties are carried out and inspect rooms, able to clean rooms as required.
• Run payroll, maintain employee contracts.

• Previous experience in management role in the hospitality industry, preferably within a bed and breakfast or boutique hotel setting.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with guests, staff, and management.
• Strong organizational and problem-solving abilities to manage multiple tasks and priorities in a fast-paced environment.
• Knowledge of property management systems, online reservation platforms, and Microsoft Office suite.
• Familiarity with financial processes, such as budgeting, forecasting, and expense control.
• A team player with the ability to motivate and inspire staff to deliver exceptional service.
• Attention to detail and commitment to maintaining high cleanliness standards.
• Flexibility to work evenings, weekends, and holidays as needed.

Join our team and contribute to creating unforgettable guest experiences at our bed and breakfast.