Lounge Supervisor - Christchurch Airport

Location: Christchurch Airport

• Employment Type: Full-time
• Industry: Hospitality & Tourism - Management
• Why You'll Love This Role
• Prestigious Partnership: Be part of a premium hospitality experience in collaboration with Air New Zealand.
• Leadership Opportunity: Lead a passionate team delivering exceptional service in a high-end lounge environment.
• Career Growth: Access NZQA qualifications, leadership development, and formal career pathways.

He angitutanga / The opportunity

This is a hands-on leadership role where your attention to detail and passion for hospitality will shine.

• Supervise and allocate tasks to team members, ensuring smooth lounge operations and proactive service.
• Deliver and train others in Air New Zealand's service standards, creating "surprise and delight" moments for guests.
• Communicate clearly and professionally with customers, team members, and management.
• Maintain high standards in food and beverage service, alcohol responsibility, and presentation.
• Ensure cleanliness, stock rotation, and compliance with health and safety regulations across the lounge.

• A confident leader with strong communication skills and a team-focused attitude.
• Experienced in hospitality or lounge supervision, with a flexible and proactive approach.
• Physically fit, reliable, and committed to maintaining high standards of presentation and hygiene.
• Holds or is working towards a General Manager's Certificate (Liquor Service), Police and AVSEC clearance.
• NZQA Food Handling Certificate (Units 167 & 168) and previous supervisory experience are desirable.

• Fair Pay Commitment: We ensure all employees are paid at least the living wage and benchmark salaries to reflect market standards.
• Comprehensive Training & Development:?Access to online learning programs, apprenticeships, and NZQA qualifications to support your career growth.
• Formal Career Paths:?We offer formal career paths to help you achieve your professional goals.
• Rewards & Recognition:?Celebrate your achievements with our Star Awards, Service Awards, and annual performance bonuses.
• Health & Safety Focus:?A commitment to providing a safe and healthy work environment, prioritizing the well-being of employees and customers.
• Corporate & Retail Discounts:?Enjoy exclusive discounts on health insurance, gym memberships, optometry services, and more.
• Diversity, Equity and Inclusion - We seek and value differences in people as these differences help us do better because "Together we are better"
• Site-Specific Benefits:?Depending on the site, tailored perks such as free uniforms, on-site parking, subsidized accommodation, and access to amenities like gyms and pools are available.
• Visit our Benefits page for a full list of perks.

• We are New Zealand's leading and largest food and support services provider across multiple industries.
• Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, ESS and Rapport manage these industry sectors.
• We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.
• We are committed to reflecting the diversity of our customers, suppliers, and colleagues. We also prioritise sustainability in everything we do, ensuring an inclusive and equitable environment for all.
• Applicants must have NZ residency or a valid NZ work visa.
• Successful candidates will be required to pass pre-employment checks.
• For recruitment queries, contact: recruitment@compass-group.co.nz