Assistant Manager
We are seeking five experienced and reliable Assistant Managers to support our café and retail operations across our stores located in Auckland, Hamilton, Wellington and Christchurch.
The Assistant Managers will supervise and coordinate daily store operations, maintaining service standards, monitoring team member performance, and contributing to the overall commercial success of the business.
This role requires flexibility to work across the above locations and to relieve shifts for other Assistant Managers where required, ensuring operational continuity and consistent service delivery across all stores. We will guarantee a minimum of 30 working hours per week and offer a competitive hourly rate of $24 to $24.50 for the right candidates.
You will be responsible for the following duties :
- Assist in overseeing day-to-day café and retail operations to ensure efficient and consistent service delivery
- Support implementation of operational procedures, pricing policies, and promotional activities
- Supervise staff, coordinate rosters and monitor staff performance
- Assist in recruitment, induction, and ongoing training of staff to maintain high service standards
- Maintain consistent food and beverage quality, presentation, and customer service standards
- Supervise inventory, ordering supplies, monitoring stock levels, and minimising waste
- Liaise with suppliers as directed to ensure timely and cost effective procurement
- Monitor sales performance and assist in preparing reports on sales volumes, staffing, and operational matters
- Follow budgeting and cost control measures to maintain profitability
- Assist in handling customer inquiries, complaints, and operational issues in a professional manner
- Ensure compliance with food safety, hygiene, and workplace health and safety regulations
- Support internal operational checks to ensure alignment with company standards and branding
- Contribute to improving operational systems and enhancing overall customer experience
To be successful in this role you will need to:
- Hold a Certificate at level 4 in Business or Management or Hospitality
- Alternatively have relevant experience for 12 months or more
- Flexibility to work full time including weekends and public holidays
- Health and Safety conscious
- Excellent communication skill
- Ability to deliver exceptional service standards
If this sounds like the ideal opportunity you are looking for, please do not hesitate to apply!