Assistant Manager

Overall, the Assistant Manager plays a crucial role in the smooth operation of a pub, and must be capable of managing staff, inventory, finances, and customer service in a fast-paced and dynamic environment

Key Responsibilities:

• Assist in managing the day-to-day running of the pub, primarily focusing on bar operations.
• Lead, train, and motivate bar and front-of-house staff to deliver excellent customer experiences.
• Maintain excellent customer service standards, handle complaints calmly and professionally.
• Ensure responsible alcohol service and uphold licensing laws and company policies.
• Manage stock levels, ordering, deliveries, and stock rotation to minimize waste and loss.
• Monitor and support adherence to health and safety, hygiene, and fire regulations.
• Take part in rotas, staff scheduling, and shift planning to ensure adequate cover.
• Assist with cash handling, daily banking, and financial reporting as required.
• Step up in the absence of the General Manager to ensure continuity of operations.
• Help coordinate events, promotions, and entertainment to drive footfall and sales.
• Support recruitment and onboarding of new bar staff, including initial training and mentoring.
• Ensure smooth shift handovers, including completing handover notes and passing on key information to the next manager/team.
• Monitor and improve team performance, conduct informal feedback sessions, and escalate issues to the General Manager as needed.
• Manage customer flow and crowd control during peak times to ensure a safe and enjoyable environment.
• Conduct regular checks on cleanliness, toilet facilities, and overall pub presentation.

Requirements:

• 3 year experience in a supervisory or assistant manager role in a bar, pub, or nightclub or Level 4 qualification
• Strong knowledge of alcohol products (beer, wine, spirits, cocktails).
• Confident leading a team in a high-pressure, customer-facing environment.
• Excellent communication, leadership, and interpersonal skills.
• Flexible availability, including evenings, weekends, and holidays.
• Basic understanding of stock control, cash handling, and health & safety procedures.