Customer Service Manager - Auckland

placeAuckland calendar_month 

Busy small office requires management position for customer services department.

Position is in Auckland region for minimum 30 hours a week.

Pay is between 30-35 per hour depending on experience. Full holiday and entitlements.

The job will be to plans, administers and reviews customer services and after-sales services, and maintains sound customer relations. It will involve developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided ensuring operational efficiency providing direction and feedback to team members and assisting with recruitment for team
managing, motivating and developing staff providing customer services
planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided

liaising with other service agents and customers to identify and respond to customer expectations

This role requires either 3 years relevant experience or a relevant level 7 business qualification or higher

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