Salesforce Service Cloud Engineer
Auckland
Design and configure Service Cloud features
- Influence a high-impact digital programme at an iconic Kiwi enterprise
- Central Auckland location with a hybrid work environment
Join one of New Zealand's largest retailers, currently investing heavily in customer experience and digital transformation on a contract basis. This company has a strong reputation and is driving meaningful change through technology.
Your new role:As a Salesforce Service Cloud Engineer, you'll be part of a cross-functional team delivering major enhancements to service operations. You'll help define and deliver the Salesforce roadmap with a focus on scale, usability, and customer impact.
Responsibilities:
- Design and configure Service Cloud features including Case Management, Omni-Channel, Knowledge Base, and Live Chat
- Build automation using Flow, Apex, and Process Builder
- Integrate Salesforce with external platforms (telephony, messaging tools, internal systems)
- Collaborate with stakeholders to improve workflows and customer outcomes
- Create dashboards and reports to track service performance
- Stay current on Salesforce updates and ensure best practices are followed
Requirements:
- Strong experience in Salesforce Service Cloud in complex enterprise environments
- Deep understanding of customer support and call centre operations
- Proven technical skills in configuration and Apex development
- Excellent stakeholder engagement; comfort in agile or enterprise delivery models
- Salesforce certifications (Service Cloud Consultant, Admin, Platform Dev) are a bonus
Perks and benefits:
- Work on a high-profile, future-facing initiative
- Be part of a smart, forward-thinking team
- Hybrid work model - open to remote within NZ for top candidates
- Impactful work that improves customer service nationwide
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