Nail Shop Manager

This role focuses on driving business growth, upholding professional standards, and contributing to the overall success of the salon.

• Oversee all day-to-day operations of the salon to ensure efficient workflow and exceptional customer service.
• Lead, supervise, and train a team of nail technicians, ensuring professional standards and up-to-date skills across the team.
• Ensure staff are proficient in a wide range of nail services, including manicures, pedicures, gel and acrylic enhancements, nail art, and other advanced nail treatments.
• Maintain up-to-date knowledge of nail care trends, techniques, tools, and industry products, and ensure implementation across services.
• Uphold and enforce strict hygiene, cleanliness, and health & safety standards in accordance with industry and legal requirements.
• Develop and implement strategies to attract and retain clients, including loyalty programs, seasonal promotions, and exceptional customer service practices.
• Respond to customer complaints and feedback professionally, ensuring swift resolution and continual improvement in service.
• Manage inventory of salon products and supplies, placing timely orders to ensure sufficient stock levels without unnecessary surplus.
• Track salon performance, including revenue, client retention, team productivity, and customer feedback; provide regular reports to management.
• Support financial operations of the salon, including budgeting, cost control, and forecasting.
• Coordinate and support marketing efforts, including digital campaigns, promotions, and collaborations to increase salon visibility and revenue.
• Ensure compliance with all legal obligations, including employment standards, licensing, and workplace policies.
• Maintain a clean, safe, and welcoming salon environment that aligns with brand values and professional expectations.
• May be expected to meet targets set by the Director, such as achieving sales goals, improving customer retention, or increasing brand visibility.
• Demonstrate excellent leadership, communication, and interpersonal skills to effectively manage a diverse team and engage positively with clients.
• Apply strong organizational and problem-solving abilities to handle multiple responsibilities efficiently and calmly under pressure.

The ideal candidate must have a minimum of 5 years' experience in nail care services. Overseas experience in the nail industry is welcomed and considered beneficial.

Pay Rate: NZD 29.00 – 50.00 per hour (depends on experience and performance)