Customer Support Advisor - Rotorua

ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?

Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

If you have a passion for agriculture equipment, are an excellent communicator, and have a passion for customer service and sales, we invite you to apply for this exciting opportunity.

• Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
• Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
• Assist customers in identifying their parts and service needs accurately.
• Provide detailed information on Brandt parts, pricing, and service options.
• Collaborate with the service team to schedule appointments and allocate resources efficiently.
• Assist the customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
• Maintain accurate customer interactions, orders, and service history records in our CRM system.
• Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
• Stay updated on the latest Brandt product releases, service offerings and industry trends.

• 5+ years of previous sales experience in the heavy equipment industry. (in a similar role is preferred)
• Previous experience in outbound customer service, Telemarketing, or sales roles.
• Strong knowledge of agriculture equipment parts and services.
• Excellent communication and interpersonal skills.
• Ability to build reports and maintain positive relationships with customers.
• Results-driven with a focus on achieving sales targets.
• Proficiency in computer systems and software used in customer relationship management (CRM).
• Ability to work independently and as part of a team.
• Strong organisational and time management skills.
• Ability to Plan, develop, and communicate territory coverage to maximise sales potential.
• High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
• Ability to travel within the territory and work flexible hours.
• A valid driver’s license is required.

• Competitive salary and commission structure.
• Company vehicle & tools of trade.
• Ongoing training and professional development opportunities.
• Positive and supportive work environment.
• Employee discounts on service and Brandt products.

If this sounds like you, please apply today!

Please note that we have multiple roles across our branches – for a full list, please check out our website: Brandt Careers | Jobs at Brandt