Customer Service Manager

apartmentElectus Law Ltd Acting on behalf of: placeAuckland calendar_month 
Maintaining a good team environment for staff, ensuring a positive atmosphere is
kept in the store
  • Planning and observing interactions between customers and staff
  • Seeking for feedback and reviews from customers in relation to the service they have
received
  • Being the first point of contact for any conflicts that may arise between customers
and staff
  • Handling complaints from customers and providing solutions
  • Brainstorming ways of improving customer experience within the store
  • Examining and approving returns
  • Implementing a standard of customer service

Successful candidates must have at least 2 years of proven relevant work experience or a relevant qualification of at least level 4 or above.

Please note this is a full time role with guaranteed hours of at least 30 hours per week.

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