Customer Service Manager
Electus Law Ltd Acting on behalf of: Auckland
Maintaining a good team environment for staff, ensuring a positive atmosphere is
kept in the store
kept in the store
- Planning and observing interactions between customers and staff
- Seeking for feedback and reviews from customers in relation to the service they have
- Being the first point of contact for any conflicts that may arise between customers
- Handling complaints from customers and providing solutions
- Brainstorming ways of improving customer experience within the store
- Examining and approving returns
- Implementing a standard of customer service
Successful candidates must have at least 2 years of proven relevant work experience or a relevant qualification of at least level 4 or above.
Please note this is a full time role with guaranteed hours of at least 30 hours per week.
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