Sales, Team Leader

Description

We are currently seeking a dynamic and results-driven Sales Team Leader. As a Sales Team Lead, you will be responsible for leading and motivating a team of sales consultants to achieve targets and provide exceptional service to our customers.

If you have a passion for sales, a proven track record of success, and the ability to inspire and coach a team, we want to hear from you!

Responsibilities:

• Lead and motivate a team of 4-5 sales professionals to achieve sales targets and KPIs. This will involve close monitoring of enquiries, responses to clients, assisting/training with customer feedback/complaints/objections
• Provide ongoing support, coaching, training, and feedback to ensure continuous improvement and development of the team
• Responsible for monitoring the sales team administrative tasks to ensure accuracy within the required timelines i.e., balance dues, account query, margin reasons and refund processing
• Conduct regular 1:1s with team members
• Management of plans and systems to ensure a fun and rewarding team and company culture – with an objective of minimising staff turnover and maximising engagement
• Lead performance conversations with the support of the Sales Managers
• Monitor team performance and identify areas for improvement
• Drive a positive and high-performance culture within the team
• Collaborate with other teams and departments to ensure smooth operations and customer satisfaction
• Achievement of team sales target, and other targets (volume, conversion, margin, response times, minimise errors etc)
• Achievement of individual sales targets and other key performance indicators (KPIs)

• Minimum of 3 years relevant experience in the customer service or travel industry
• Proven experience in a sales role, with a strong ability to achieve targets
• Previous experience in a leadership or team lead role
• Proven expertise with the TREV system and other CRMs
• Excellent problem-solving and decision-making skills
• Ability to inspire, motivate and support a team to achieve success
• Strong communication and interpersonal skills
• Flexibility to adapt to changing business needs with strong industry knowledge

Benefits

Salary: The salary for this role is from $55,000 - $65,000 plus sales based commission