Guest Service Manager

Guest Service Manager - Maxim Hotel

Location: Albany, Auckland, New Zealand

We are on the lookout for an experienced and dynamic Guest Service Manager to oversee the smooth operation of our Front Office and its units, including Reception, Guest Floors, Concierge and Lobby Bar. This leadership role is crucial in ensuring that every guest experience meets the highest standard, from check-in to check-out.

Skills & Experience:

• Minimum of 3 years of experience in Front Office operations in a managerial role.
• Proficiency in RMS will be an advantage, with the expectation that you will provide training and support to other team members to enhance overall skill levels.
• Strong leadership and people management skills, with the ability to motivate and supervise a diverse team.
• In-depth knowledge of Front Office systems and operations.
• Excellent communication and problem-solving skills.
• Proficiency in managing hotel occupancy, revenue, and average rate, while ensuring high service standards.
• Experience in guest engagement.
• Ability to multitask, organise, and maintain focus under pressure.

About Maxim Hotel:

As part of our team, you’ll be joining a growing hospitality brand with plenty of opportunities for career development.

• Competitive salary and employee benefits.
• Work in a friendly and supportive team with a focus on career growth.
• Be part of a new hotel brand, helping shape its reputation from the ground up.
• Career development opportunities within the hospitality industry.