Repair Technician / Customer Service

We are seeking a practical, customer-focused individual to join our team as a Repair Technician / Customer Service team member. This role combines hands-on power tool repairs with front-line customer service and workshop support. It is ideal for someone who is mechanically minded, organised, and enjoys helping customers find solutions.

• Diagnose faults and carry out repairs on a wide range of power tools and equipment
• Assess warranty and non-warranty repairs in line with supplier guidelines
• Liaise with external repair agents or warranty service centres when required
• Complete job cards, repair notes, and service documentation accurately
• Maintain a clean, organised, and safe workshop environment

• Provide friendly, professional service to walk-in, phone, and email customers
• Receive tools for repair and clearly explain processes, costs, and expected timeframes
• Communicate repair updates, approvals, and completion notifications to customers
• Assist customers with basic product advice, troubleshooting, and usage guidance

• Receive and check tools and parts related to repairs
• Order spare parts as required and follow up on deliveries
• Process repaired items and prepare them for customer collection

• Assist with day-to-day store operations as needed
• Support the wider team during busy periods

• Mechanical aptitude and experience repairing tools, machinery, or similar equipment (preferred)
• Strong customer service and communication skills
• Ability to diagnose problems and work methodically
• Good organisational skills and attention to detail
• Basic computer skills (POS, job tracking, or inventory systems an advantage)
• Electrical Appliance Servicing (EAS) ticket a bonus
• Willingness to learn product ranges and supplier processes

• Based in-store, working closely with a small, supportive team
• Hands-on role combining workshop and customer-facing duties
• Required to work every third Saturday