Team Leader Reception Team - Silverdale Medical
- 40 hours per week | Monday - Friday (with flexibility)
- Be a Leader. Be the Difference.
- Join the team at Silverdale Medical
The Team Leader plays a pivotal role in setting a positive example for the team by demonstrating grace, patience, attention to detail, and highly organized and efficient patient care and administration. While this role does not have direct reports, it provides vital support to management, ensuring that business processes are well-structured and fully aligned with the policies and procedures of the practice.
What We're Looking For
We are looking for someone professional, proactive, and able to maintain the highest standards of confidentiality, while being warm, calm, and flexible, with excellent organisational and communication skills. The ability to multi-skill and adapt quickly to changing requirements is critical, given the dynamic nature of healthcare.
This role is based on our busy reception desk, which serves both General Practice and Urgent Care patients. The Team Leader actively participates in patient-facing reception duties.
Key Skills and Experience:- Proven experience in a busy customer service role
- Prior experience in a medical setting (essential)
- Ability to support change management and foster a positive workplace culture
- Strong problem-solving
- Experience in an Urgent Care facility
- Complaint handling and de-escalation skills
- Ability to support and coach team members through complex scenarios
- Oversight of waiting room standards to ensure an excellent patient experience
- Training and supporting the onboarding of reception staff
- Invoicing, account management, and outstanding balance follow-up
- Banking and financial administration
- Knowledge of Health & Safety practices
- Experience with medical management software
- Previous staff supervision experience
- Hours: Full-time, 40 hours per week
- Schedule: Monday to Friday, with flexibility to cover weekends as required
- Operating Hours: Silverdale Medical operates 7 days a week, 8am-8pm. The ability to support the team with occasional weekend coverage is essential.
- Remuneration: Competitive, aligned with skills and experience
APPLY NOW with an up to date CV and Cover Letter.
Please Quote Reference Number 13400