Accommodation Manager - Queenstown

We are seeking 1–2 full-time Accommodation Managers to join our team.

Key Responsibilities:

• Organises and controls the day-to day operations of holiday home accommodation services.
• Respond to guest enquiries via phone, SMS, and email, including after-hours and attending to urgent matters as required.
• Conduct property inspections to ensure all fittings, chattels, and appliances are functioning and presentable and identify areas of improvement to enhance guest satisfaction.
• Perform simple maintenance tasks and coordinate professional tradespeople for more complex issues (including obtaining quotes, arranging access, and follow-up).
• Manage and update holiday home listings on various booking platforms.
• Monitor property cleanliness and communicate with internal housekeeping teams.
• Where required and appropriate, perform light grounds keeping tasks such as lawn mowing and garden trimming.
• Where required and appropriate, carry out advanced handyman work such as painting, grouting, or door lock replacement.

Terms and Conditions:

• Employment Type: Full-time, permanent
• Guaranteed Hours: 40 hours per week (rostered over 5 days, including weekends/public holidays)
• Pay Rate: $33 – $38 per hour (based on experience)
• Work Location: Primarily mobile across managed properties in Queenstown, based out of company office
• Start Date: Immediate or by agreement

Minimum Requirements:

• At least 2 years of experience in hospitality or accommodation management, or a diploma level qualification in hospitality, hotel management, or a related field
• Full New Zealand driver’s licence
• Professional standard of English, both verbal and written
• Previous experience in holiday home or accommodation management (advantageous)
• Strong computer literacy and confidence in using online platforms (advantageous)
• Hands-on knowledge of property maintenance (advantageous)

To apply, please send your CV and cover letter to: hello@luxe-stay.co.nz