Customer Service Manager - Auckland - ref. j72750719
Auckland
Position: Customer Service Manager
Company: Shah G Enterprises Limited
Type: Full time, permanent
Location: Auckland
Position Available: 1
Minimum Working Hours: 30 hours per week
Pay & Benefits: $23.50 per hour
Company: Shah G Enterprises Limited
Type: Full time, permanent
Location: Auckland
Position Available: 1
Minimum Working Hours: 30 hours per week
Pay & Benefits: $23.50 per hour
Work Experience: 5 years work experience or bachelor's qualification required
Duties and Responsibilities:
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- Providing direction and feedback to team members and assisting with recruitment
- Managing, motivating and developing staff providing customer services
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
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