Sales and Customer Service
Rotorua
Are you passionate about technology and delivering exceptional customer service? PhoneLife is looking for an enthusiastic and dedicated Sales and Customer Service Representative to join our team!
About PhoneLife:
PhoneLife is a leading provider of phone and tablet repairs, accessories, and exceptional customer service. We are committed to turning one-off customers into long-term clients by exceeding expectations.
The Role:
As a Sales and Customer Service Representative, you will be the face of PhoneLife, providing expert advice and solutions to our valued customers. You'll be responsible for:- Greeting and welcoming all customers, offering great advice and guiding them to products and services they'll love.
- Building lasting relationships with customers through exceptional service.
- Working collaboratively with the Store Manager and sales team to ensure seamless customer support.
- Assisting with stock management, including daily/weekly stock-takes and merchandising displays.
- Maintaining up-to-date product knowledge on all devices, accessories, and services offered.
- Overseeing and coordinating device repairs, including liaising with customers and performing in-house repairs if trained and competent.
- Adhering to all company policies and procedures, including health and safety guidelines.
- Identifying opportunities for business expansion and contributing to sales targets.
- Positive, enthusiastic, and encouraging.
- Customer-focused with a strong commitment to exceeding expectations.
- Proactive in identifying improvements and new ideas.
- Knowledgeable or eager to learn about mobile devices and accessories.
- Committed to maintaining a safe and organized work environment.
- Greeting customers and providing excellent advice.
- Ensuring seamless service and support.
- Assisting with stock and merchandising.
- Developing and maintaining product knowledge.
- Coordinating and potentially performing device repairs.
- Following health and safety policies.
- Identifying new product/service opportunities.
- Contributing to sales targets and business improvements.
If you are a motivated individual with a passion for customer service and technology, we encourage you to apply! Join PhoneLife and help us create lifelong clients.
Tokoroa, 35 km from Rotorua
Competitive remuneration package with hourly rate of $27-33 per hour
• Medical insurance and free WoFs provided
• Secure employment with iconic Kiwi Company
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