Manager
Hastings
Albatross Motel is a 33-room motel that works mainly with corporate customers. As a receptionist at Albatross Motel, you will be an integral part of our team and play a key role in ensuring the satisfaction of our valued guests. Parts of your job will also include some cleaning as needed.
Job Overview:
We are looking for a dynamic and enthusiastic onsite manager to join our team at Albatross Motel. The ideal candidate will have a passion and experience for hospitality, excellent communication skills, and a friendly demeanor. As a manager, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service at all times.Your main goal will be to ensure that every guest has a memorable and comfortable stay at our hotel.
Key Responsibilities for manager:
- Computer and social media acknowledge
- Greet and welcome guests in a warm and friendly manner
- Check-in guests, ensuring all necessary information is collected accurately
- Answer and direct incoming calls, take messages and handle all inquiries promptly and efficiently
- Provide information about the hotel’s facilities, services, and local attractions
- Handle guest complaints and resolve any issues in a timely and professional manner
- Monitor and respond to emails and online reservations
- Coordinate with other hotel departments to fulfill guest requests and ensure a smooth stay
- Process payments and maintain accurate records of all transactions
- Maintain a neat and organized front desk area and lobby
- Assist with other administrative tasks as needed
- Cleaning reception, office to keep tidy
- Assist housekeeper for cleaning motel rooms
- Changing beds and replenishing towels etc.
- Laundry
- Experience needed
- Accommodation available for the right person.
If it sounds like you, please send CV and ID, we will organize an interview
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