Operations Service Co-ordinator
Operations Service Co-ordinator
ECL Group is NZ's leading Fuels and Technology solutions, support and maintenance provider. We have a proud history of more than 50 years of partnering with the petroleum industry. Most recently we have been a pioneer in the eMobility fast charging infrastructure space.We are committed to developing sustainable and innovative solutions for the partners and industries we work closely with.
The Role
We are looking for a proactive and highly organised Operations Service Co-ordinator to join our Energy Solutions team on a Full-time basis. This pivotal role is responsible for planning, scheduling and dispatching our national field service team, ensuring both reactive and preventative maintenance jobs are delivered on time, to standard, and with great customer outcomes.
This is a busy and fast-paced position that requires excellent communication and problem-solving skills, along with the ability to build strong relationships across the business and with our valued customers.
This position reports to the Operations Support Manager – North Island and is based in our Wellington office.Key Responsibilities
You’ll work closely with our Regional Managers and Service Technicians to:
- Create and maintain efficient daily schedules across planned and reactive maintenance work.
- Match job requirements to technician skills and availability.
- Communicate with technicians to ensure they have accurate job scopes and support to deliver first-time fixes.
- Liaise with customers to confirm and coordinate service activity.
- Accurately close out completed jobs and update our systems accordingly.
- Plan and coordinate monthly PPM schedules in line with contract SLAs.
- Act as a subject matter expert for our internal scheduling systems.
- Contribute to process improvement initiatives and continuous improvement.
Skills and Attributes
You will bring:
- Previous experience in a similar coordination or scheduling role (preferably in a technical or service industry).
- Strong attention to detail and time management skills.
- Sound numerical and analytical ability.
- Excellent interpersonal and written/verbal communication skills.
- The ability to multitask and manage competing priorities.
- A collaborative and proactive working style.
- Strong Microsoft Office 365 skills and the ability to pick up scheduling systems quickly.
- Prior experience in dispatch, scheduling, or coordination is essential.
- Knowledge of SLA and KPI-based service contracts is an advantage.
- Confidence using job management systems and Microsoft applications.
What We Offer
We offer a competitive salary and the opportunity to be part of a friendly, high-performing team that makes a difference every day. ECL Group provides great career development opportunities, a strong focus on employee wellbeing, and a positive, safety-first workplace culture.
Ready to Apply?
We encourage you to apply for this role even if you don’t tick every box. Research shows that some candidates hesitate if they don’t meet every requirement—let’s change that. At ECL Group, we value diversity and inclusion and welcome applications from people of all backgrounds.
If you're a dependable and adaptable team player with a passion for delivering quality outcomes, we’d love to hear from you.
ClickApply Nowand take the next step in your career with ECL Group.
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