Dispatcher

placeAuckland calendar_month 
Advanced Concrete Pumping is a successful, well-established company providing quality concrete pumping services to the construction and civil industries from Auckland to Whangarei.

We have a position for a backup Dispatcher to our current Bookings Co-ordinator.

The ideal candidate will:
  • Have experience with computer systems and willingness to learn.
  • Manage the admin of bookings in our system and answer phones.
  • Maintain excellent and professional customer relations. Represent the company through efficient work and
friendly, courteous service.
  • Manage and respond to client enquiries.
  • Maintain client database and all tasks associated with the systems.
  • Provide timely, clear, and accurate instructions to concrete pump operators daily and ensure staff are
advised of their allocated jobs for the next day (i.e. ensuring staff have been given plenty of notice about their
pending jobs).
  • To receive concrete pumping bookings by phone and email, or other means (this will mean taking
responsibility of the bookings contact information and process/schedule the booking: firstly, by recording
and logging the booking on the company’s computerised booking system and secondly, allocating the
appropriate staff member and concrete pump truck to carry out/undertake the concrete pumping job).
  • Carry out constant co-ordinating of concrete pump vehicles throughout the day, utilising the NAVMAN GPS
system.
  • Undertake forward planning of scheduled jobs.
  • Ensure that all drivers/operators complete the daily vehicle checks and submit the information direct to you.
  • Able to have the after-hours phone on a share basis with the bookings Co-ordinator once familiar with the
role.
  • Assist in a number of other tasks to help other staff members as required.

Note: Advanced Concrete Pumping is a drug free and smoke free workplace.

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